# Support
This project is open source, and is not a company. Instead we rely on a network of contributors and users to provide support.
# Free support
Problem? Don't worry, someone else has probably been through that before you.
First have a look at our user documentation and Frequently Asked Questions.
If your issue is not referenced there, or you want to request a new feature, please open a github issue (opens new window).
If you have more general questions about BTCPay, the way it works and why you should use it, you're welcome on our Mattermost Chat (opens new window) or Telegram (opens new window)
Getting a proper support also depends on how you formulate your questions. Read our troubleshooting guidelines.
# Paid support
Here are some members of the community that you can contact to get additional paid support:
# d11n
I can help with the initial setup of your BTCPay Server instance and integrating it with WooCommerce. I can also help with design customizations and client applications building on the BTCPay Server API.
Contact: mail@d11n.net, @d11n on Mattermost (opens new window), Twitter (opens new window)
# Esky33
BTCPayServer local or cloud installation (Lunanode/other VPS). I can help with the initial setup/deployment,
Contact: support@btcpayjungle.com - @Esky33 on Mattermost (opens new window) - Twitter (opens new window)
# Graeme Conradie
I can help you implement BTCPay Server inside your environment and also help with the supporting systems, your site, your hosting architecture, your security. I find what people need is a good solid starting point, and some basic guidance on best practice.
Contact: graeme@fintechsystems.ltd, @Graeme on FinChat (opens new window), @GraemeConradie on Mattermost (opens new window), Twitter (opens new window), Website (opens new window)
# Hubik Tomas
I can help with initial setup/deployment (currently with Azure, but I am planning to play with non-Azure as well) and integration with PrestaShop. I was also playing with design customization of the payment window, scripting of exchange rates etc.
Contact: hubik.tomas@gmail.com
# Norman Moore
BTCPayServer local or cloud installation (Azure/other VPS). Can also help with WooCommerce Plugin configuration and BTCPayServer Store/App creation.
Contact: support@lightninginabox.co, Web (opens new window)