# Refunds

Refunds are one of the applications built on top of the Pull Payments feature.

Up until now, merchants had to manually issue refunds. The process required a lot of back and forth between a sender and a receiver. The merchant had to ask for a refund address, calculate the preferred rate, manually add that to the wallet and broadcast the transaction.

A merchant just needs to go to the invoice, click Issue refund , select the appropriate rate and share a link with a customer.

The customer will then input their address and claim a refund. Once a customer claims a refund, the merchant will get a notification and can authorize it in a click. Future versions of BTCPay Server will enable instant payouts as an option, without the need for merchant approval.

# Create a refund

  • After an invoice has been confirmed, go in the Invoices page and click Details on the invoice.
  • Click Issue a refund
  • Select the way you want to issue the refund
  • Share the pull payment link with the customer